Shipping
For customers in the US & EU:
- We send the items to you from our warehouses in the US and Germany
- It usually takes around 3-5 working days to deliver to you
- Shipping fee and customs fees/duties/VAT/import taxes included
Due to limited quantities of some products, there may be instances of stock shortages or other factors leading to delayed shipments. Shipping from China to our EU/US warehouse and then arranging individual package deliveries takes over two months. To expedite this process, we will ship directly from China using express services, and we will cover the additional shipping costs.
However, these shipments may incur additional charges such as customs fees, duties, VAT, and import taxes, which are not included in the shipping fees. Customers are responsible for these charges as administered by their respective governments. We hope you understand.
Products List：
*CHESSNUT PRO Full-sized Wooden Electronic Chess Set with Premium Chess Pieces
*Whole Wooden Chess Pieces for Chessnut Air+/Plus, Air, Evo
*Premium Whole Wooden Chess Pieces For Chessnut Pro With Built-In Chip
*Regular Wooden Chess Pieces For Chessnut Pro With Built-In Chip
For customers in the other regions except the US & EU:
- We send the items to you from our factory in China by express
- It usually takes around 10 working days to deliver to you
- Additional $39/$59 (depends on the actual fee) shipping fee needed
- You will be responsible for customs fees, duties, VAT, import taxes, etc. Administered by your government. They are excluded from the shipping fees
Warranty
Replacing instead of repairing:
All Chessnut chessboard products are backed by a warranty, which differs based on the region:
- European Union (EU): Our products come with a two-year limited warranty and complimentary technical support. In the case of a covered warranty defect, Chessnut will, at its discretion:
- (A) Replace the product with an equivalent new product; or
- (B) Provide a partial or full refund of the original purchase price in exchange for the return of the product.
- Other Regions: Products sold outside of the European Union are covered by a one-year limited warranty, with similar options for replacement or refund in case of a covered defect.
Repair Policy
Please note that we do not offer repair services for our products. If a defect occurs within the warranty period, the affected product will be replaced with a new, equivalent product.
Exclusions
This warranty does not apply to damages resulting from misuse, accidental damage, or intentional harm. Additionally, the warranty is void if the product has been altered or repaired by unauthorized parties.
Extended Warranty Option
For additional coverage, customers may purchase a 2-year extended warranty service. This option extends the warranty period to a total of 4 years for EU purchases or 3 years for other regions, covering free replacements during this period.
Contact Information
If you have any questions or need to initiate a warranty claim, please contact our support team at contact@chessnutech.com.
Note: This warranty policy applies to all Chessnut products and is in compliance with applicable regional consumer protection laws.
30-day price match policy
We offer a 30-day price match service. If you find a discount price difference within 30 days of your purchase, you can contact us to request a refund for the price difference.
