Get in Touch with ChessNuTech: Contact Us for Expert Tech Solutions

Contact us

If you have any questions, you can reach us through the chat window on our official website or contact our official support email at contact@chessnutech.com.

Due to potential time differences, our responses may not be immediate, but we commit to replying within 24 hours. We appreciate your understanding.

If you encounter issues with our products, please provide the following information:

Order number
Product serial number (located on the back of the product)
Detailed description of the issue and, if possible, a video to help us understand and analyze the problem effectively.

If you encounter issues with our software, please provide the following information:

For Chessnut App issues: Your mobile device model/computer model, operating system version, Chessnut App version, detailed description of the issue, and a video if possible.
For Chessnut Evo software issues: Software version number, detailed description of the issue, and a video if possible.

We will make every effort to resolve your issues promptly.

*Please note: Our email ticketing system automatically closes tickets if no reply is received for three months. Replies to closed tickets cannot be viewed, so please open a new email ticket for continued support.