Shipping
For customers in the US & EU:
- We send the items to you from our warehouses in the US and Germany
- It usually takes around 3-5 working days to deliver to you
- Shipping fee and customs fees/duties/VAT/import taxes included
Due to limited quantities of some products, there may be instances of stock shortages or other factors leading to delayed shipments. Shipping from China to our EU/US warehouse and then arranging individual package deliveries takes over two months. To expedite this process, we will ship directly from China using express services, and we will cover the additional shipping costs.
However, these shipments may incur additional charges such as customs fees, duties, VAT, and import taxes, which are not included in the shipping fees. Customers are responsible for these charges as administered by their respective governments. We hope you understand.
Products List：
*CHESSNUT PRO Full-sized Wooden Electronic Chess Set with Premium Chess Pieces
*Whole Wooden Chess Pieces for Chessnut Air+/Plus, Air, Evo
*Premium Whole Wooden Chess Pieces For Chessnut Pro With Built-In Chip
*Regular Wooden Chess Pieces For Chessnut Pro With Built-In Chip
For customers in the other regions except the US & EU:
- We send the items to you from our factory in China by express
- It usually takes around 10 working days to deliver to you
- Additional $39/$59 (depends on the actual fee) shipping fee needed
- You will be responsible for customs fees, duties, VAT, import taxes, etc. Administered by your government. They are excluded from the shipping fees
Warranty
Replacing instead of repairing:
All Chessnut chessboard products are backed by a warranty, which differs based on the region:
- European Union (EU): Our products come with a two-year limited warranty and complimentary technical support. In the case of a covered warranty defect, Chessnut will, at its discretion:
- (A) Replace the product with an equivalent new product; or
- (B) Provide a partial or full refund of the original purchase price in exchange for the return of the product.
- Other Regions: Products sold outside of the European Union are covered by a one-year limited warranty, with similar options for replacement or refund in case of a covered defect.
Repair Policy
Please note that we do not offer repair services for our products. If a defect occurs within the warranty period, the affected product will be replaced with a new, equivalent product.
Exclusions
This warranty does not apply to damages resulting from misuse, accidental damage, or intentional harm. Additionally, the warranty is void if the product has been altered or repaired by unauthorized parties.
Warranty Policy for Replaced Devices
Replaced Devices: If your product experiences hardware or usage issues and needs to be replaced, the warranty for the replacement product will start from the date of the replacement. The warranty period will be either 90 days or the remaining time of the original warranty, whichever is longer.
If the original warranty period is less than 90 days: If the remaining warranty on the original product is less than 90 days, the warranty for the replacement device will be extended to 90 days.
Extended Warranty Option
For additional coverage, customers may purchase a 2-year extended warranty service. This option extends the warranty period to a total of 4 years for EU purchases or 3 years for other regions, covering free replacements during this period.
Contact Information
If you have any questions or need to initiate a warranty claim, please contact our support team at contact@chessnutech.com.
Note: This warranty policy applies to all Chessnut products and is in compliance with applicable regional consumer protection laws.
30-day price match policy
We offer a 30-day price match service. If you find a discount price difference within 30 days of your purchase, you can contact us to request a refund for the price difference.
VAT Policy and Discount Code
VAT and Tax Information for Orders:
l For customers within EU countries, all product orders will be shipped from our Czech warehouse. No additional tax fees will be charged, as the VAT is already included in the order price.
l For orders shipped to Switzerland and Norway, VAT and tax fees will be applicable at the time of purchase. If any additional tax fees are required during the shipping process, please contact our official customer service for assistance with applying for a refund on the extra charges.
Discount Codes:
l Chessnut Official store’s discount codes are available for retail customers. If you wish to place an order as a company and would like to purchase products without VAT, please contact our official customer service. You will need to provide your VAT number and the required product quantity.
l Please note that such company orders will not be eligible for the use of retail discount codes. We hope you can understand.
