Shipping

For customers in the US & EU:

• We send the items to you from our warehouses in the US and Germany
• It usually takes around 3-5 working days to deliver to you
• Shipping fee and customs fees/duties/VAT/import taxes included

For customers in the other regions except the US & EU:

• We send the items to you from our factory in China by express
• It usually takes around 10 working days to deliver to you
• Additional $39/$59 (depends on the actual fee) shipping fee needed
• You will be responsible for customs fees, duties, VAT, import taxes, etc. Administered by your government. They are excluded from the shipping fees

Warranty

Replacing instead of repairing: 

Every Chessnut chessboard products come with a one-year limited warranty and up to 365 days of complimentary technical support. 

In the case of a covered warranty defect, Chessnut will at its option:

(A) replace the product with an equivalent new product;

or

(B) provide a partial or full refund of the original purchase price to you in exchange for the return of the product. 

To extend your coverage further, purchase this 2-year extended warranty service. Then your board will get a total of 3 years of free replacements. Does not include man-made or intentional damage.

30-day price match policy

We offer a 30-day price match service. If you find a discount price difference within 30 days of your purchase, you can contact us to request a refund for the price difference.